Sales Policy

Effective Date: January 7, 2025

At Sweet Suri, we are committed to providing you with high-quality baby products and a seamless shopping experience. This Sales Policy outlines the terms and conditions governing the sale of products on our website, including order processing, payment, pricing, and more.

1. Product Availability

  • Product Listing: We make every effort to ensure that the products listed on our website are available for purchase. However, due to high demand, certain items may be out of stock or discontinued. If an item you have ordered is unavailable, we will notify you via email and provide you with the option to cancel the order, select a replacement, or wait for restocking.

  • Backorders: Occasionally, items may be placed on backorder. If this happens, we will inform you of the expected restock date, and you can choose whether to wait for the item or request a refund.

2. Pricing

  • Product Prices: All prices on the website are listed in U.S. Dollars. Prices may change at any time without notice, but the price at the time of purchase will be honored.

  • Promotions and Discounts: From time to time, we may offer discounts, promotions, or coupon codes. These offers are subject to specific terms and conditions and cannot be combined with other promotions unless stated otherwise. Please review each promotion’s details before applying any discount codes.

  • Taxes: Applicable sales tax will be applied to orders based on the shipping destination, in accordance with state and local tax laws. The tax amount will be calculated at checkout.

3. Order Process

  • Placing an Order: To place an order, simply add items to your cart and proceed to checkout. You will be asked to provide payment information, billing address, and shipping details to complete the transaction.

  • Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email with a summary of your order details, including product(s) ordered, shipping method, and payment information.

  • Payment: We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment processors. By submitting your payment information, you agree to pay the total amount for your order, including any taxes and shipping fees.

  • Order Cancellation: If you wish to cancel your order, please contact us within 24 hours of placing the order. Once the order has been processed or shipped, cancellations may no longer be possible. In such cases, we will assist you with returns after you receive your order.

4. Shipping and Delivery

  • Shipping Methods: We offer various shipping options, including standard, expedited, and two-day shipping. Shipping costs are calculated at checkout based on your location, selected shipping method, and the weight of your order.

  • Processing Time: Orders are generally processed within 1-2 business days. Please note that processing times may vary during peak seasons or promotional periods.

  • Shipping Time: Delivery times vary based on the shipping method selected. Please refer to our Shipping Policy for more details on estimated delivery times and shipping costs.

5. Payment and Billing Information

  • Payment Authorization: When you place an order, we will authorize your payment method to ensure that funds are available for the purchase. Payment will only be charged once your order is processed and shipped.

  • Billing Information: You are responsible for ensuring that the billing information you provide is accurate and up to date. If there are any issues with processing your payment, we may contact you for clarification or assistance in updating your billing details.

6. Customer Account

  • Account Creation: Creating an account on our website allows you to track orders, save shipping addresses, and manage payment methods for faster checkout. You can create an account during the checkout process or sign in if you already have one.

  • Account Security: You are responsible for maintaining the confidentiality of your account information, including your username and password. Please notify us immediately if you suspect any unauthorized use of your account.

7. Order Changes

  • Modifying Orders: Once an order is placed, we are unable to make changes to the contents, shipping address, or payment method. If you need to make changes, please contact us as soon as possible, and we will assist you before the order is processed.

8. Returns and Exchanges

  • Returns and Exchanges: If you are not satisfied with your purchase, please refer to our Refund and Returns Policy for instructions on how to return or exchange your items. Items must meet the return criteria to qualify for a refund or exchange.

9. Customer Service

We are committed to providing excellent customer service. If you have any questions or need assistance, please contact our support team:

Our team is happy to assist you with any inquiries related to your order, product information, or general questions.

10. Limitation of Liability

While we strive to ensure that all product descriptions, pricing, and availability are accurate, we cannot be held liable for errors or omissions. In the event that an error occurs with pricing or product availability, we reserve the right to cancel or correct any orders affected by such errors.

11. Sales Policy Updates

We reserve the right to update this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about our terms and conditions.

Sweet Suri is committed to delivering quality baby products with exceptional customer service. We appreciate your business and look forward to serving you and your little one with the best products available.