Sales Policy

Effective Date: July 3, 2025
Effective Until: Updated version replaces this policy

Welcome to Sweet Suri — your trusted destination for premium baby products. Our mission is to provide a seamless, secure, and satisfying shopping experience for every customer. This Sales Policy outlines the terms and conditions that govern purchases made through our website. Please read carefully before placing an order.

1. Product Availability

We strive to maintain accurate product availability:

  • Real-Time Inventory: Our website reflects current availability, but some high-demand items may sell out quickly.

  • Out-of-Stock Notifications: If an item becomes unavailable after your order is placed, we will notify you via email or phone.

  • Backorders: For certain products, we may allow backorders with an estimated restock date. You may choose to wait, substitute, or cancel the backordered item for a full refund.

2. Product Pricing and Promotions

  • Currency: All prices are listed in U.S. Dollars (USD).

  • Price Accuracy: We strive for accurate pricing. If a pricing error occurs, we reserve the right to cancel the order and notify you before processing.

  • Sales and Promotions: Promotions, discount codes, and seasonal sales are available occasionally, each with specific terms (validity dates, usage limits, exclusions).

  • Stacking Offers: Unless stated, promotions cannot be combined.

  • Taxes: Sales tax will be applied at checkout based on your shipping address and local tax regulations.

3. Order Placement and Confirmation

  • Placing Orders: Select items, proceed to checkout, and provide billing and shipping information.

  • Order Review: Before payment submission, review your order carefully.

  • Confirmation Email: Once placed, you will receive an automatic confirmation email containing your order number, product summary, and estimated delivery details.

  • Order Verification: We may contact you to verify payment or shipping information before processing your order.

4. Accepted Payment Methods

We accept secure payment methods:

  • Major credit/debit cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Additional methods available at checkout

Note: Payments are securely processed using PCI-compliant platforms. Your financial data is not stored on our servers.

5. Order Processing and Shipping

  • Processing Time: Orders are typically processed within 1–2 business days. During peak seasons, additional time may be required.

  • Shipping Options: Standard, Expedited, and Express services are available. Delivery times vary by region and carrier.

  • Shipping Confirmation: A shipping notification and tracking details will be sent once your order has been dispatched.

For full shipping details, please refer to our Shipping Policy.

6. Order Modifications and Cancellations

  • Changing Your Order: Once an order is submitted, changes may not be possible. Contact us immediately if assistance is needed.

  • Order Cancellation: Orders can be canceled within 24 hours of placement, provided they have not been processed or shipped.

  • Already Shipped Orders: For shipped orders, please refer to our Refund and Returns Policy.

7. Returns and Exchanges

We want you to be satisfied with your purchase:

  • Returns: You may return eligible items within 30 days of delivery. Items must be unused, in original condition, and with tags/packaging intact.

  • Exchanges: For size or product changes, our team will guide you through the exchange process.

  • Defective/Damaged Items: Notify us within 7 days of receiving a damaged or defective item. Provide photos for review.

Please refer to our full Refund and Returns Policy for further details.

8. Customer Accounts

  • Why Register: Creating an account allows you to track orders, manage shipping details, and save time at checkout.

  • Account Security: You are responsible for safeguarding your account credentials. Notify us immediately of any unauthorized access.

9. Customer Support

We are always here to assist you!

For order assistance, shipping inquiries, or issues, our support team is available to help.

10. Limitation of Liability

While we make every effort to ensure product and website accuracy:

Sweet Suri will not be held liable for indirect, incidental, or consequential damages resulting from product use or website interactions. Our total liability is limited to the purchase price of the product.

11. Changes to This Sales Policy

We reserve the right to update this policy at any time. Any changes will be reflected here with an updated Effective Date. Please review this page regularly to stay informed about our policies.

Conclusion

By placing an order with Sweet Suri, you agree to the terms outlined in this Sales Policy. We are honored to be a part of your parenting journey and remain committed to offering quality products, secure transactions, and excellent customer service.

Thank you for choosing Sweet Suri, where your baby’s comfort, safety, and happiness are always our top priority.