Privacy Policy

Effective Date: July 3, 2025
Effective Until: Updated version replaces this policy

At Sweet Suri, we value and respect your privacy. We are committed to safeguarding your personal information and ensuring that it is handled with the utmost care and transparency. This Privacy Policy outlines how we collect, use, store, and share your data when you use our website, make a purchase, or interact with our customer service team. By accessing our website or placing an order, you agree to the terms described below.

1. Information We Collect

We gather both personal and non-personal information to ensure a smooth, secure, and personalized shopping experience. The information we collect includes:

  • Personal Identifiable Information (PII): Full name, email address, shipping and billing addresses, phone number, payment details when you place an order or sign up for an account or newsletter.

  • Payment Information: Processed securely through third-party gateways (e.g., credit/debit card, PayPal).

  • Technical and Usage Data: Includes your IP address, browser type, device type, time zone, referring URLs, and site interaction data.

  • Cookies and Tracking Technologies: Details of how we use cookies are provided in Section 5.

2. How We Use Your Information

We utilize your information for the following purposes:

  • Order Fulfillment: To process orders, confirm payments, and handle returns or refunds.

  • Customer Communication: To send order confirmations, shipping updates, and respond to your inquiries.

  • Marketing and Promotions: To send newsletters, special offers, and product updates — only if you’ve opted in.

  • Personalization: To recommend products and customize content based on your browsing preferences.

  • Website Improvement: To analyze usage patterns and enhance website performance and design.

  • Fraud Prevention and Security: To monitor and prevent fraudulent activities and ensure data protection.

3. How We Protect Your Information

We implement robust security practices to protect your information:

  • SSL Encryption: All sensitive data is encrypted during transactions using Secure Socket Layer (SSL) technology.

  • PCI-Compliant Payment Gateways: We use trusted third-party processors that comply with PCI DSS standards.

  • Limited Data Access: Only authorized personnel have access to your information, and only for necessary business purposes.

While no digital communication is completely secure, we continually update our security measures to protect your data from unauthorized access.

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4. When We Share Your Information

Sweet Suri does not sell, rent, or trade your personal information. However, we may share your data with the following:

  • Service Providers: Shipping carriers, payment processors, marketing platforms, and IT service vendors — solely to perform necessary services.

  • Legal Obligations: If required by law, regulation, or court order.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that business transaction.

All third parties are contractually bound to handle your information securely and lawfully.

5. Cookies and Tracking Technologies

We use cookies and similar technologies for various purposes:

  • Necessary Cookies: To enable essential features such as login and cart functionality.

  • Analytics Cookies: To analyze how visitors interact with the site and improve the user experience.

  • Marketing Cookies: For personalized ads and promotions (with your consent).

You can manage cookie preferences through your browser settings at any time.

6. Your Rights and Choices

We respect your rights concerning your personal data. You can:

  • Access or Update Your Information: Contact us to review or modify your stored data.

  • Opt-Out of Marketing Communications: Unsubscribe from our marketing emails via the link provided in emails or by contacting us directly.

  • Request Deletion of Your Data: Request to erase your data, subject to retention limits as required by law.

  • Restrict Data Processing: In some cases, you can request limits on how we use your data.

For all requests, please email us at info@sweetsuri.com.

7. Children’s Privacy

Sweet Suri does not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected such data, we will delete it immediately. If you are a parent or guardian and believe your child has provided us with personal information, please contact us as soon as possible.

8. Third-Party Links

Our website may contain links to external websites that are not operated by Sweet Suri. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before submitting any personal information.

9. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in laws, technology, or our business practices. All updates will be posted on this page with an updated effective date. We recommend reviewing this policy periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: