Shipping Policy

Effective Date: July 3, 2025
Effective Until: Updated version replaces this policy

At Sweet Suri, we are committed to delivering your favorite baby products—such as newborn clothing, accessories, and essentials—quickly, safely, and reliably. This Shipping Policy outlines our available shipping methods, processing times, fees, restrictions, and other key details to ensure you shop with confidence.

1. Shipping Methods

We offer multiple shipping options to meet your needs and schedule. Estimated delivery times are calculated after your order is shipped, not at the time of purchase:

  • Standard Shipping:

    • Estimated Delivery: 5–7 business days

    • Ideal for economical and dependable service across the U.S.

  • Expedited Shipping:

    • Estimated Delivery: 2–3 business days

    • Perfect for those needing a faster delivery option.

  • Two-Day Shipping:

    • Guaranteed Delivery: 2 business days after shipment

    • Best for urgent orders.

Note: Delivery times may vary due to external factors such as weather, holidays, carrier delays, or high-volume periods.

2. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Your delivery address

  • Shipping method selected

  • Total order weight and package dimensions

Free Standard Shipping is available on all domestic orders over $50.

3. Order Processing Time

  • Standard Processing Time:
    Orders are typically processed within 1–2 business days of payment confirmation.

  • Holiday or Peak Times:
    Orders placed during sales or holidays may experience slight delays in processing.

  • Order Confirmation & Tracking:
    You’ll receive an order confirmation email after purchase. Once shipped, a second email with your tracking number will follow.

4. Estimated Delivery Times

  • Standard Shipping: 5–7 business days

  • Expedited Shipping: 2–3 business days

  • Two-Day Shipping: 2 business days

All times are measured from the date of shipment.

5. Shipping Restrictions

  • Domestic Shipping:
    We ship to all 50 U.S. states, including Hawaii, Alaska, and U.S. territories.

  • International Shipping:
    Currently, we do not offer international shipping. If you’re outside the U.S. and wish to place an order, please contact us at info@sweetsuri.com to discuss potential options.

6. Shipping Address Accuracy

To ensure timely and successful delivery:

  • Double-check your shipping address before submitting your order.

  • If you notice an error, please contact us immediately at info@sweetsuri.com.

Sweet Suri is not responsible for delivery issues caused by incorrect shipping information provided at checkout.

7. Order Tracking

  • All shipped orders include a tracking number sent via email.

  • Track your shipment directly on the carrier’s website.

  • If you do not receive tracking information within a few days of ordering, please contact us.

8. Shipping to P.O. Boxes and APO/FPO Addresses

We proudly ship to P.O. Boxes and APO/FPO military addresses via Standard Shipping only.
Expedited and Two-Day Shipping are not available for these destinations due to carrier limitations.

9. Damaged or Lost Packages

  • Damaged Deliveries:
    If your package arrives damaged, please email info@sweetsuri.com within 7 days of delivery. Include:

    • Order number

    • Photos of the damaged item and packaging

  • Lost Shipments:
    If your order has not arrived by the expected delivery date, please contact us. We’ll investigate with the carrier and offer a solution, which may include a replacement or full refund.

10. Undelivered or Returned Packages

If a package is returned to us due to:

  • Incorrect address

  • Failed delivery attempts

  • Refusal to accept the package

You will be responsible for any reshipping fees. You may also request a refund for the product (excluding original shipping charges), provided the item is returned in its original, unused condition.

11. Holiday & Peak Season Shipping

During major holidays or promotional events, order processing and shipping may take longer. We recommend placing your orders early during:

  • Christmas & New Year

  • Mother’s Day & Father’s Day

  • Black Friday & Cyber Monday

  • Seasonal sales or product launches

12. Contact Us

For any shipping questions, concerns, or special requests, please reach out to our customer service team. We are here to help!

Conclusion

At Sweet Suri, we take pride in delivering high-quality baby products with prompt and reliable service. Our goal is to ensure your order arrives safely and on time, so you can focus on what matters most—your little one.