Payment Policy

Effective Date: July 3, 2025
Effective Until: Updated version replaces this policy

At Sweet Suri, we are committed to providing a seamless, secure, and transparent shopping experience for every customer. This Payment Policy explains the payment methods we accept, how we process transactions, and the steps we take to ensure the security of your personal and financial data.

Whether you’re purchasing adorable baby clothing or essential baby care products, we want your payment experience to be easy and worry-free.

1. Accepted Payment Methods

We offer a variety of secure payment options to suit your preferences. You can choose from the following methods at checkout:

  • Credit and Debit Cards

    We accept all major cards, including:

    • Visa

    • MasterCard

    • American Express

    • Discover

  • PayPal
    A safe and convenient way to pay using your PayPal account balance or linked cards and bank accounts.

  • Digital Wallets (subject to availability):

    • Apple Pay

    • Google Pay

  • Other secure third-party processors may also be offered.

Note: All payments must be made in U.S. Dollars (USD). Payment methods may vary based on device or browser compatibility.

2. Payment Process and Authorization

  • Placing an Order:
    Upon placing an order, you will be prompted to enter your billing and payment information at checkout. Once submitted, the transaction will be processed through our secure payment gateway.

  • Authorization Hold:
    A temporary authorization may be placed on your card to confirm that sufficient funds are available. Your card will only be charged once your order is processed and ready to ship.

  • Confirmation:
    You will receive an email confirmation with your order details, including transaction amount, payment method, and shipping information.

  • Failed Transactions:
    If your payment cannot be processed (e.g., expired card, incorrect billing address), we will notify you and hold your order until the issue is resolved.

3. Taxes and Additional Charges

  • Sales Tax:
    Applicable sales tax will be automatically calculated and applied at checkout based on your shipping address, in accordance with state and local regulations.

  • Shipping Fees:
    Shipping charges are displayed clearly before payment. Orders may qualify for free shipping based on promotional criteria or minimum purchase amounts.

  • Other Fees:
    We do not charge any hidden or additional transaction fees. However, your bank or payment provider may charge international or processing fees based on your card type or account settings.

4. Payment Security

We prioritize the safety of your data and use advanced technology to protect your information:

  • SSL Encryption:
    All payment transactions are protected by Secure Socket Layer (SSL) encryption to ensure your data is transmitted securely.

  • Trusted Gateways:
    All payments are processed through PCI-compliant third-party payment gateways that meet or exceed industry security standards.

  • Fraud Prevention Measures:
    To protect both you and Sweet Suri from unauthorized activity, we may verify billing information or request additional documentation if suspicious activity is detected.

  • Privacy Protection:
    We do not store full payment details on our servers. Please review our Privacy Policy to learn more about how your data is handled.

5. Order Cancellations and Modifications

  • Modifying an Order:
    If you need to make changes to your order (e.g., product variant, quantity, or shipping address), please contact us within 24 hours of placing the order. Once the order has entered the fulfillment process, changes may no longer be possible.

  • Cancelling an Order:
    If you wish to cancel your order, email us at info@sweetsuri.com within 24 hours. If your order has not yet shipped, we will cancel and issue a full refund. If the order has shipped, you may still request a return in accordance with our Refund and Returns Policy.

6. Refunds and Chargebacks

  • Refund Process:
    Refunds are issued to the original payment method used during checkout. Processing time is typically 5–7 business days once the returned item is received and approved.

  • Chargeback Policy:
    If you believe you were charged incorrectly, please contact us first so we can resolve the issue promptly. Filing a chargeback without attempting resolution may result in delays and additional investigation.

7. International Orders

At this time, Sweet Suri only accepts orders within the United States. If you are located outside of the U.S. and would like to inquire about international shipping or payment options, please contact us at info@sweetsuri.com.

8. Customer Support

Our customer service team is ready to assist you with any questions about your payment, billing, or order status.

9. Updates to This Payment Policy

Sweet Suri reserves the right to update or modify this Payment Policy at any time. Changes will be posted to this page with the updated Effective Date. We encourage you to review this policy periodically to stay informed about how we handle transactions.

Conclusion

At Sweet Suri, we understand how important secure and hassle-free payments are for today’s families. That’s why we work hard to ensure that your shopping experience is not only safe but also simple and transparent from start to finish.

Thank you for trusting Sweet Suri — we’re honored to be a part of your parenting journey.