Payment Policy

Effective Date: January 7, 2025

At Sweet Suri, we strive to make your shopping experience as smooth and secure as possible. This Payment Policy explains the methods of payment we accept, the payment process, and the security measures in place to protect your information.

1. Accepted Payment Methods

We accept the following forms of payment for purchases made on our website:

  • Credit/Debit Cards: We accept major credit and debit cards, including:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: You can also pay via PayPal for a secure and convenient transaction.
  • Other Secure Payment Options: We may offer additional payment options through trusted third-party processors (e.g., Apple Pay, Google Pay). These options will be available at checkout.

2. Payment Process

  • Order Placement: When you place an order on our website, you will be required to provide your payment information. Once your payment is submitted, we will verify and authorize the payment for the total order amount.

  • Payment Authorization: Payment authorization is performed when your payment method is validated. Please note that your credit/debit card or other payment method will not be charged until your order is processed and shipped.

  • Transaction Confirmation: After your payment is successfully authorized, you will receive an order confirmation email with the details of your purchase, including the total amount, shipping method, and estimated delivery time.

  • Payment Issues: If there is any issue with processing your payment (e.g., insufficient funds, expired card, or incorrect billing information), we will contact you to resolve the issue. You may need to update your payment information before we can proceed with shipping.

3. Taxes and Fees

  • Sales Tax: Sales tax will be calculated and applied to your order during checkout based on the shipping destination and applicable state tax laws. The total tax amount will be clearly displayed before you complete the payment.

  • Shipping Fees: Shipping costs are calculated at checkout and depend on the shipping method and destination. If your order qualifies for free shipping (e.g., orders over a certain amount), the shipping fee will be waived.

  • Additional Fees: We do not charge any hidden or extra fees beyond the item price, applicable taxes, and shipping fees. However, please note that certain payment methods may have additional charges depending on your bank or payment provider.

4. Payment Security

  • Secure Payment Gateway: We use a secure payment gateway to process your transactions. All payment information is encrypted using industry-standard SSL (Secure Socket Layer) technology to protect your personal and financial data.

  • Privacy Protection: We respect your privacy and ensure that your payment details are never shared with third parties, except as necessary for payment processing and order fulfillment. Please refer to our Privacy Policy for more information on how we handle your data.

  • Fraud Prevention: We take measures to prevent fraudulent activity. Your payment details may be verified, and we may request additional information to confirm your identity and prevent unauthorized charges.

5. Order Cancellations and Modifications

  • Order Modifications: Once an order is placed, we are unable to modify the contents, shipping address, or payment method. If you need to make changes, please contact us immediately at info@sweetsuri.com. We will assist you before your order is processed and shipped.

  • Order Cancellation: If you wish to cancel your order, please contact us within 24 hours of placing the order. After the order has been processed or shipped, cancellations may no longer be possible. In such cases, we will assist you with returns after you receive your order.

6. Refunds and Chargebacks

  • Refunds: If you return an item for a refund, the refunded amount will be credited to the original payment method used at checkout. Please refer to our Refund and Returns Policy for more details on how to return an item and request a refund.

  • Chargebacks: If you dispute a charge with your bank or credit card company, please contact us first to resolve the issue. We will work with you to ensure that your concerns are addressed. Chargebacks are typically a last resort and can result in additional processing fees, so we encourage communication to resolve any issues.

7. International Orders

At this time, we only accept orders from within the United States. If you are located outside the United States and wish to purchase from Sweet Suri, please contact us at info@sweetsuri.com to inquire about shipping options.

8. Customer Support

If you have any questions or issues related to payment or need assistance with your order, our customer support team is here to help:

We are happy to assist you with any inquiries related to payment methods, processing issues, or any other questions you may have.

Thank you for choosing Sweet Suri for your baby product needs! We are committed to providing you with a secure and reliable payment experience.